1. Warranty
The manufacturer of the products sold by us, guarantee the reliability of the products.

2. Jurisdiction
Place of jurisdiction and place is 13055 Berlin

3. Terms and conditions of delivery, exchange and return

Damages

There are no claims for damages due to errors in illustrations, prices and texts are. Compensation for damage due to delayed and non-deliveries remain strictly excluded.

Return Policy

If a delivered item doesn't like you, then you can send it to you within 5 days of delivery, unused and in the original packaging and back.
Please note that the return costs will be borne by you. Be aware of the shipment, therefore, sufficient. In return, you Can use the credit to place a new order. Refund of the purchase price is excluded.

4. Defects and transport damage

You notice an obvious error or transport damage, please report to us immediately. And at the latest within 5 days of receipt of the goods. Visual color changes in raw cacao are normal, i.e., no defect will be provided complied with the expiry date.

5. Prices

All prices are in Euro.

6. Shipping costs

For deliveries within Germany for parcels are shipped with DHL. The delivery is made by instalments, you pay the shipping costs only once.

7. The conclusion of the contract

The presentation of the products in the Online Shop is no legally binding offer, but a noncommittal Online catalog. By Clicking the button "send order" you place a binding order for the Goods contained in the basket. In addition, you agree to the terms and conditions. The confirmation of receipt of the order follows immediately after sending the order. We can accept your order by sending an order confirmation by E-Mail or by delivering the goods within five days.

8. Payment method

Is to be paid by prepayment or invoice, within 10 days.

9. Product offerings

All the information of the Goods, the customer receives in the framework of the order process, are non-binding. In particular, Changes in Design and technology, improve the functionality of the goods, as well as errors and omissions are reserved in the description, picture and price. All the technical information about each of the Goods is based on the information provided by the manufacturer and are binding in this context.

10. Retention of title

The delivered Goods remain until full payment of the heart of the solution. If the customer defaults on the payment of the purchase price in default of payment, heart solution may withdraw from the contract (resignation) and the goods in his possession.

Version 2017 – 01.07.2017